Terms of Use

Last Updated: August 4, 2024

Agreement to Terms

By accessing or using the spire-magpie website and services, you agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use our website or services.

Services Description

spire-magpie provides consultation services to assist clients with navigating the UK benefits and pensions system. Our services include:

• Assessment of benefits eligibility
• Preparation of benefits and pension applications
• Support with appeals and tribunal representation
• General guidance on social benefits and welfare entitlements

We do not provide legal representation in courts of law or formal legal advice beyond the scope of benefits consultation.

Service Limitations

You acknowledge and agree that:

• Our consultation services are advisory in nature. We cannot guarantee specific outcomes or that your benefits claims will be approved
• Final decisions on benefits claims are made by the Department for Work and Pensions and other relevant government bodies, not by spire-magpie
• We provide guidance based on current regulations and policies, which are subject to change by government authorities
• You are responsible for providing accurate and complete information. Inaccurate information may affect the quality of our advice and the outcome of your claims
• Our services do not replace formal legal representation for matters beyond benefits and pensions consultation

Consultation Fees

Fees for our services are displayed on the website and must be paid as agreed before services are rendered. Payment of consultation fees does not guarantee any particular outcome or result.

Refund policies:

• Consultation fees are non-refundable once the consultation has taken place
• If we must cancel a scheduled consultation, you will receive a full refund or the option to reschedule
• Refund requests for consultations not yet conducted will be considered on a case-by-case basis

Client Responsibilities

When using our services, you agree to:

• Provide truthful, accurate, and complete information
• Inform us promptly of any changes to your circumstances that may affect your benefits claims
• Respond to our communications in a timely manner
• Attend scheduled consultations or provide reasonable notice if you need to reschedule
• Review all documents we prepare on your behalf before submission
• Comply with all applicable laws and regulations

Intellectual Property

All content on this website, including text, graphics, logos, and software, is the property of spire-magpie or its content suppliers and is protected by UK and international copyright laws. You may not reproduce, distribute, or create derivative works from our content without written permission.

Website Use

You agree to use our website only for lawful purposes. You must not:

• Use the website in any way that violates applicable laws or regulations
• Attempt to gain unauthorized access to our systems or networks
• Introduce viruses, trojans, or other malicious code
• Collect or harvest personal information about other users
• Interfere with the proper functioning of the website
• Impersonate another person or misrepresent your affiliation with any entity

Confidentiality

We maintain confidentiality of information you provide during consultations in accordance with our Privacy Policy. However, we may be required to disclose information if compelled by law or if necessary to prevent harm.

Limitation of Liability

To the fullest extent permitted by law:

• spire-magpie is not liable for any indirect, incidental, special, or consequential damages arising from your use of our services
• Our total liability to you for all claims arising from our services shall not exceed the amount you paid for the specific service giving rise to the claim
• We are not responsible for decisions made by government agencies regarding your benefits claims
• We are not liable for losses resulting from your failure to provide accurate information or follow our guidance

Disclaimer of Warranties

Our services and website are provided "as is" without warranties of any kind, either express or implied. We do not warrant that our services will be uninterrupted, error-free, or that defects will be corrected.

Indemnification

You agree to indemnify and hold harmless spire-magpie, its employees, and consultants from any claims, damages, losses, or expenses arising from your violation of these Terms of Use or your use of our services.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy policies, or practices of third-party websites. Your use of third-party websites is at your own risk.

Modifications to Terms

We reserve the right to modify these Terms of Use at any time. Changes will be effective immediately upon posting to the website. Your continued use of our services after changes are posted constitutes acceptance of the modified terms.

Termination

We reserve the right to refuse service or terminate our relationship with any client at our discretion, including for violation of these terms or for any other reason.

Governing Law

These Terms of Use are governed by the laws of England and Wales. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Severability

If any provision of these Terms of Use is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

Entire Agreement

These Terms of Use, together with our Privacy Policy and any other legal notices published on this website, constitute the entire agreement between you and spire-magpie regarding your use of our website and services.

Contact Information

If you have questions about these Terms of Use, please contact us at:

Email: [email protected]
Address: 47 Bridgewater Street, Liverpool L1 0AY, United Kingdom